COMPLAINTS

OUR RESPONSIBILITY TO YOU

As a regulatory College, our primary concern is that Registrants provide you with competently fabricated dental appliances in a professional and ethical manner.

If you are concerned about any aspect of the service provided to you by your Dental Technician, talk first to your Dental Technician, the owner or manager of the laboratory that provided you with the service, or to your Dentist or Denturist.  Many concerns are the result of poor communication or misunderstanding and can often be resolved by discussion.

If you remain unsatisfied, or irrespective of the outcome if you feel that the matter is so significant that it should be reviewed by the regulatory body, please submit your complaint in writing to the College.  Your letter should include:

  • Your name, address and phone number
  • The name of the Dental Technician (or the laboratory if you do not know the name of the Dental Technician) involved in fabricating your dental appliance
  • The name of the Dentist / Denturist involved (if applicable)
  • The nature of your complaint
  • The dates of any services you received.

The Registrar will then confirm receiving your complaint and deliver it to the Inquiry Committee.

For further information, please refer to the College's Inquiry Process brochure or email the Registrar at .